Privacy Policy

Version: 1.0

Effective Date: April 4, 2025

Sisters & Beauty ("us", "we", or "our") operates the https://sistersandbeauty.com website and provides nail studio services (collectively, the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy in compliance with applicable laws, including the California Consumer Privacy Act (CCPA).

1. Information Collection

We collect several different types of information for various purposes to provide and improve our Service to you:

Personal Information: Name, email address, phone number provided during account creation or booking.
Booking Information: Services requested, appointment dates/times, preferred nail artist (if applicable), appointment history, and any notes you provide related to your preferences (e.g., color choices).
Payment Information: Credit card details or other payment method information, collected **at the time of service** or potentially requested later to secure future bookings or process fees in accordance with our Terms of Service. All payment processing is handled securely by our third-party payment processor (Square). We do not store your full credit card details on our servers.
In-Service Information: Notes regarding allergies, skin/nail conditions, or preferences discussed during your service to ensure your safety and tailor future visits.
Technical Data: IP address, browser type, device information, and usage data collected automatically when you interact with our website, helping us understand how our Service is used.
Referral Information: If you participate in our referral program, we collect information related to the referral code and the status of the referral.

2. How We Use Your Information

We use the collected information for various purposes:

To provide, maintain, and improve our Service.
To schedule, manage, and confirm your appointments.
To process payments for services rendered.
To communicate with you, including sending appointment reminders, confirmations, and customer support responses.
To manage your account and our client relationship, including tracking attendance and enforcing our cancellation/no-show policy as outlined in our Terms of Service.
To personalize your experience (e.g., remembering preferences).
To manage and administer our referral program.
To send you marketing and promotional communications (e.g., newsletters, special offers) **only if you have explicitly consented (opted-in)** to receive them. You can opt-out at any time.
To monitor the usage of our Service and analyze trends to improve user experience.
To comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers only to the extent necessary to provide and improve our Service, including:

Square, Inc.: For processing online bookings, managing appointments, processing payments securely, and potentially sending email/SMS communications related to appointments.
Other Service Providers: Such as website hosting providers, data analytics providers, and potentially SMS gateway providers (if not using Square for all communications). These providers are obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

The security of your data is important to us. We use administrative, technical, and physical security measures appropriate to the sensitivity of the information we collect to protect your personal information against unauthorized access, use, or disclosure. This includes using industry-standard encryption (e.g., SSL/TLS) for data transmission. Our primary booking and payment data is secured through Square's robust security practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights (including CCPA)

Depending on your location, you may have the following rights regarding your personal data:

The right to know: You can request information about the categories and specific pieces of personal data we have collected about you, the sources of the data, the purposes for collecting it, and the categories of third parties we share it with.
The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
The right to deletion (erasure): You can request that we delete your personal data, subject to certain exceptions (e.g., if we need to keep the data to comply with legal obligations or complete transactions).
The right to opt-out: You have the right to opt-out of marketing communications at any time. As we do not sell personal information, the "right to opt-out of sale" under CCPA is addressed by our practice of not selling data.
The right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking

We use cookies and similar tracking technologies (like web beacons) to track activity on our website Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us analyze web traffic, remember your preferences, and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: By email: info@sistersandbeauty.com